Our Policy
Our Service Garentee
We make every attempt to ensure that you are satisfied with your experience at Hair Concepts. In the event that you are not completely satisfied, please let us know at the time of your service or within 48 hours after your service has been performed.
Refunds
All services are non-refundable but we will be more than happy to schedule a corrective service free of charge.
The service must be a mistake from the service provider, not something you may have changed your mind about (after the service has been performed). In the case of a disagreement, a redo must be validated by management. You have 48 hours to contact the Salon to receive a complimentary service to adjust any dissatisfaction. Corrective services will not be honored 5 days past initial service date.
Right to Refuse Service
Hair Concepts reserves the right to refuse service to anyone demonstrating inappropriate behavior to any member of our staff.
Return Policy
We are happy to return or exchange any retail products you purchased within 7 days of original purchase. No cash value is given however an in Salon credit will be issued.
48 Hour Cancellation Policy
We understand that due to your busy schedule you may have to cancel or change an appointment with us.
In order to respect the time of both our guests and our staff, we simply ask that you notify us of a cancellation or reschedule at least 48 hours prior to the appointment.
We understand that due to your busy schedule you may have to cancel or change an appointment with us.
In order to respect the time of both our guests and our staff, we simply ask that you notify us of a cancellation or reschedule at least 48 hours prior to the appointment.
If you do not attend your scheduled appointment without notice, a 15% service charge will be applied if you are to re-schedule a new appointment.